TerraAroma is a curation of the world’s most evocative elements. We specialize in fragrances that bridge the gap between raw nature and modern sophistication. Each cologne in our collection is selected for its ability to tell a story—grounded in the earth, but crafted for the individual.
Shipping policy
SHIPPING POLICY
At TerraAroma, we prioritize the safe and transparent delivery of our curated fragrances. Because colognes are classified as sensitive liquids, they require specialized handling. Please review our timelines and costs below before completing your purchase.
SHIPPING COSTS
United States (Domestic Shipping):
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Orders under $100.00: $10.99
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Orders $100.00 and up: FREE SHIPPING
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Bulk/Heavy Orders (Over 10 lbs): $23.99
Canada:
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Orders under $150.00: $19.99
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Orders $150.00 and up: FREE SHIPPING
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Bulk Orders (Over 10 lbs): $30.00
International Shipping (Worldwide):
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Orders under $350.00: $23.99
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Orders $350.00 and up: FREE SHIPPING
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Orders 1-10 lbs: $30.00
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Orders over 10 lbs: $45.00
Note: International orders may be subject to customs duties, taxes, and fees determined by your country's local authorities. These charges are the responsibility of the recipient.
SPECIAL HANDLING: FRAGRANCE SAFETY
To comply with Department of Transportation (DOT) and international safety regulations regarding flammable liquids, we adhere to the following:
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Mandatory Ground Shipping: All orders containing colognes must ship via Standard Ground transport.
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No Air Shipping: We are strictly prohibited from offering "Air" or "Overnight" shipping for fragrance products.
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Delivery Timeline: Because our scents travel exclusively by land to ensure safety, please allow for the full estimated delivery window for your region.
CURATED FULFILLMENT
TerraAroma partners with global artisanal distillers and suppliers. To ensure you receive the freshest batches, some orders may ship from multiple specialized laboratories.
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You may receive multiple shipments with separate tracking numbers.
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Shipping costs are calculated based on your total order value, not per shipment.
TIMEFRAMES
Processing Time Orders are typically prepared and bottled for shipment within 1–3 business days. During peak seasonal periods, processing may take up to 5 business days.
Delivery Timeframes (After Processing)
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United States: 3–7 business days
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Canada: 5–10 business days
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International: 10–21 business days (varies by destination)
SHIPPING RESTRICTIONS
Due to strict international postal regulations, certain fragrances may be restricted for delivery to specific territories. If a selected scent cannot be shipped to your location, you will be notified immediately at checkout.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
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U.S. Returns: Typically $10.99
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International Returns: $23.99 – $45.00
Fragrance Return Safety: Due to the hazardous classification of liquid colognes, returns must be shipped using a carrier that explicitly accepts "Consumer Commodity" ground shipments. You must contact our support team for specific labeling instructions before initiating a return.
DELIVERY ISSUES
If your signature scent is delayed, lost, or arrives damaged, please contact our concierge at help@terraaroma.com within 30 days of the expected delivery date.
Last updated: May 18, 2026